Due to COVID-19 shipping to many countries using Japan Post is not possible at the moment, including to the U.S., Australia, Russia, Israel, and many other countries. However –
Current countries we are able to ship by air at this time: England and Austria.
Countries we suggest to ship by boat: America and Australia.
Shipping by boat is available to many countries.
it can take up to 2-4 months depending on your location.
** We can discuss shipping options while we process your purchase **
There is also a private delivery company that can still deliver by air to most countries.
It costs much more to ship with them than Japan Post.
The shipping cost will be displayed at the check-out point after selecting the country.
An auto-translated version of the PDF is below – Japan Post listing the 134 countries and regions that they cannot serve at the moment is published below.
The original PDF and updates to shipping restrictions by Japan Post can be found here (in Japanese only).
We believe that these restrictions will be lifted or loosened in the near future.
We will update our information as soon as we hear anything new and will include it in our newsletter (See menu at the top next to “About UKA”).
We ship wherever possible:
Orders are normally shipped the following work-day (weekend and occasionally at other times it can take 2 days).
A notification with the tracking number will be sent to your email address.
– Domestic orders normally arrive the following day.
– International orders (by air) usually take about 5-10 days.
Please make sure to track and collect your package, or else it will be returned to ukA if your local post office fails to deliver it to you.
Your purchase will be refunded but the cost of shipping will be deducted from the refund.
We primarily ship from Kyoto but sometimes from Ishigaki and occasionally from other areas as well.
Shipping Cost & Free Shipping
Shipping cost is calculated by weight and displayed on the checkout page.
Large orders are shipped for free.
The order value required for free shipping depends on the country and is displayed on the checkout page.
Taxes & Import fees
As mentioned in our TOS, you are solely responsible for any applicable taxes, import fees, or duties outside of Japan.
Returns & Exchanges
If you need to return or exchange a product, please follow the information here.
Countries and regions not serviced by Japan Post at the moment